How do I become a client?
It’s simple! Just download the app, enter the requested information, and begin booking appointments.
How are the massage therapists vetted?
Here at MATAGO we consider everyone’s safety to be of paramount importance. Our virtual marketplace operates in the same fashion the world has become accustomed to when booking a ride home from anywhere, renting a vacation house, or ordering food for delivery! MATAGO only uses massage therapists that currently hold an active state license/certificate required by law to operate in the state they provide their service, with the state’s governing board requiring them to clear a national background check in order to receive such license/certification. Every massage therapist and client using our service participates in a dual rating system so our therapists can get feedback about the clients, while the clients can see feedback from other clients about the services provided by each individual therapist.
How does the ‘name my price’ option work?
By cutting out the middle-man, that’s how! This is the absolute best feature of MATAGO, and the only on-demand massage therapy service provider that offers you the option of being in complete control! As independent entrepreneurs, our massage therapists have the freedom to set their own prices for their services, and, their prices can even change to lower rates during typically slower days and times as well as shorter service durations. When you enter the price you wish to pay for the massage treatment you choose, our system will match you up with all of the licensed therapists available in your area whose price range fits within your offer. From there, you simply choose the therapist you want for the time and location you desire, and your appointment is booked and locked in at that price.
How do I choose the exact therapist I want?
Once you input your service location, the type of massage you want, the date, time and price, our app will match you up with all of the licensed therapists available in your area that match your requirements. From there, you simply select the therapist you wish to work with, and we highly recommend that you also select up to 3 alternates. Your preferred therapist will never be substituted with an alternate, it will simply allow you to see if other therapists are willing to be on stand-by for your appointment should your preferred therapist take a bit too long to respond and you really want that appointment time. You can go ahead and book with an alternate at any time or continue to wait for your preferred therapist who may be traveling or in another appointment.
How do I pay for my massage?
After downloading this app, you will create your own Client Profile which contains a highly secure wallet for you to simply input your credit, debit, or bank information for your payment to be processed. You can add or change cards and accounts in your wallet at any time.
What if I need to cancel my appointment?
Our massage therapist entrepreneurs are in high demand and often travel throughout the day visiting multiple clients so we hope you are very confident that you will be at the service location in time for your appointment. If an unforeseen circumstance does arise that requires your cancellation up to 4-hours prior to the appointment, there will be no charge. Should you cancel your appointment within 4-hours of its scheduled start time, a flat fee of $40 will be charged. The full service price will be charged if you cancel within 1-hour of the scheduled start time. With such a short window prior to the appointment, it is likely that the therapist will already be en route to your location with little to no time to rebook your time slot. Thank you for your understanding and support of our talented entrepreneurs! For more details check our Terms of Service.
How do I join your MT community to offer my services?
We are so excited that you’re asking! With setting your own prices and the highest payouts in the industry, you’re sure to build a great business in the MATAGO virtual marketplace. Please visit the MT INFO section for all of the details. It’s as easy as 1, 2, 3!
How do I apply for the MATAGO Scholarship?
Congratulations on your decision to pursue your certification studying the wonderful world of massage therapy! Please visit our SCHOLARSHIPS page for all the details about applying!